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Cancellation

  • What's the cancellation policy?

    You can view, cancel or amend your bookings within your bookings section of your account page. It depends on how long you tell us before your scheduled appointment. If you tell us more than 24 hours before the booking then the amendment/cancellation is free of charge. If you tell us between 4 to 24 hours before your booking the amendment/cancellation charge is 500 KES. If you tell us less than 4 hours before a scheduled appointment then the full amount of the service booked will be charged.
    Reschedule / Cancellation policy
    More than 24 hours
    before the booking
    FREE
    4 to 24 hours before
    the booking
    500 KES
    Less than 4 hours
    before the booking
    Full booking amount