Privacy Policy

This Privacy Policy (“Policy”), together with the Terms of Use available at (www.safisafi.co.ke/terms), forms the entire agreement and is binding on the Users and Service Professionals for the use of services available on the website (“Services”) when you visit the website, www.safisafi.co.ke (“Website”) or access the Services through the App, (collectively, “SafiSafi Platform”)

SafiSafi has adopted this Policy to address your concerns and inform you of the information collected, manner in which information is collected and the manner in which such information is used.

This Policy is effective from 20 July 2016.

The terms you or your herein refers to the User(s) and Service Professionals accordingly.


1. INFORMATION WE COLLECT

Personally Identifiable Information (PII): The Website requires Users to provide their name, Contact information including email address and a phone number to register as a User.

SafiSafi will not collect any PII unless the User elects to provide it to us.

Non-Personally Identifiable Information (NPII) We may collect certain information that does not identify you or any other individual directly such as:

  • Website usage patterns;
  • Browser and device information, including operating system;
  • Demographic information such as postcode, address, preferences and interests;
  • Other information relevant to User surveys and/or offers.

User

You are required to create an Account to access certain portions of the Website for obtaining details of Services, submit questions and request information about the Services, share your feedback. During the account registration process, SafiSafi will collect the above mentioned information as set forth in clause 1.

SafiSafi may also collect PII that you post in your Profile, Service Requests, or feedback, and any comments or discussions you post on any social networking sites or any comments you disclose during dispute with other Users of the Website or mobile application to improve User experience and functionality.

SafiSafi may also collect sensitive personal data (such as information relating to a person’s health, sexuality, ethnicity or politics) (“Sensitive Data”) based on the nature/type of the Service Request made by the User.

SafiSafi and its third party service providers shall use tracking technologies to collect information about your use of the Website and Services, such as Log data including browser types and settings, internet protocol address, date and time of your Service Request, device information including type of device, settings of device, operating system, crash data, unique device identifiers, device location and referring URL’s, Cookie, web beacons or similar technologies to log data depending on how you access the Website and third party websites. Cookies (small file stored on your computer hard drive containing information about you) may be used by SafiSafi to transfer information about your use of the Website including but not limited to the browser type used by you, the browser language, date and time of your visits and search preferences and to evaluate the success of SafiSafi’s advertising campaigns.

Some of these cookies may be connected to third-party companies or websites. The terms of use of such cookies are governed by this Policy and the Policy of the relevant third party company or website. You can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of the Website because it may not function properly if the ability to accept cookies is disabled.


Service Professionals

SafiSafi collects PII from Service Professionals offering their products and Services. This information is partially or completely accessible to all visitors using SafiSafi’s Website or mobile application, either directly or by submitting a Service Request. When a Service Professional is on-boarded on to the SafiSafi Platform we will create an Account to post any information about the Service Professional and during the onboarding process the Service Professional, will be required to disclose information as mentioned in clause 1 or any other information to cater the User(s) needs/Service Requests. The type of PII that SafiSafi collects from Service Professionals varies based on a particular interaction with the Website or mobile application including your payment information.

If SafiSafi deem it necessary, in its sole and absolute discretion, may also ask for and collect supplemental information from third parties, such as information about Service Professionals’ credit from a credit bureau (to the extent permitted by law), or information to verify any identification details provided during registration.


2. USAGE OF INFORMATION

SafiSafi may use your PII and the Sensitive Data collected for any of the following reasons:

  • To provide Services to you, to authenticate your usage of the Services and Website;
  • To provide clarity on your Service Request;
  • To process billing and payment, including sharing with third party payment gateways in connection with Website;
  • Internal record keeping;
  • To improve SafiSafi’s Services;
  • To send periodically send promotional emails, special offers or other information pertaining to the Services.
  • To customize the Website according to your interests;
  • SafiSafi may use your demographic information for the promotion of Services to target audiences and for other research and analytical purposes;
  • To enforce the Terms of Use, dispute resolution and to protect the Users/Service Professionals.

If SafiSafi wishes to use any of your personal data for a new purpose, it will seek such User's/Service Expert’s permission before doing so. SafiSafi will not sell, distribute or lease your PII and Sensitive Data to third parties without your permission or are required by law to do so.


3. DISCLOSURE

User

SafiSafi may share User information including Sensitive Data with Service Professionals to be able to understand and service the request of the User or provide customer support. Information may include but not be limited to User’s Service Request/ requirements and contact details.

SafiSafi may disclose your information including PII (i) to comply with a legal process (such as a court order, search warrant, etc.) or other legal requirement of any governmental authority, (ii) to investigate/prevent unauthorized or illegal activities.

SafiSafi may contract with various third parties for the provision and maintenance of the Website, Services and SafiSafi’s business operations and SafiSafi may disclose your PII. For example, SafiSafi may provide your information to a credit card processing company to process your payment.

Service Professionals

The information posted by Service Professionals is available to other Users and visitors of SafiSafi’s Website and Services. SafiSafi hereby reserves the right to transfer the information collected from the Users and Service Professionals on the account of any change in control, including, without limitation, a merger or sale of all or substantially all of SafiSafi's assets or is acquired by a third party entity to such third party.


4. SECURITY

SafiSafi has rigorous security measures in place to protect your Information including Sensitive Data from unauthorized access, disclosure, alteration or destruction by the Service Professionals or any third party. All employees and data processors of SafiSafi, who have access to, and are associated with the processing of PII and Sensitive Data, are obliged to respect the confidentiality of your PII and Sensitive Data. SafiSafi undertakes that it shall not provide, distribute, trade, sell or rent your Information including Sensitive Data provided to any third party, except as provided in this Policy herein.

Notwithstanding the above, SafiSafi in no way guarantees that such information including Sensitive Data will not be accessed disclosed, altered or destroyed by breach of firewalls and secured server software. SafiSafi hereby disclaims any liability related to a security breach or loss of your information to the greatest extent permissible by law.

You may request details of PII which SafiSafi holds about you. If you would like a copy of the information held on you please write to info@safisafi.co.ke. A small fee will be payable.


5. LINKS TO OTHER WEBSITES

SafiSafi’s Website may contain links to other websites of interest. Therefore, SafiSafi cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Policy.


6. CONTENT GENERATED BY YOU

If you post your own content on the Website including your comments, feedback, pictures or any other information, your Posting may become public and SafiSafi cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

Once you publicly post a Service Request, offer, feedback, any PII, any Sensitive Data or any other information onto the Website, you may not be able to change or remove it.


7. THIRD PARTY AD NETWORKS

SafiSafi participates in third party ad networks that may display advertisements on other websites based on your visits to SafiSafi’s Website displaying ads for Services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their ads and to personalize advertising content to you.


8. RETENTION, UPDATING INFORMATION AND DEACTIVATION OF ACCOUNT

SafiSafi will retain your PII and Sensitive Data for the period you are registered as a Registered User and as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

SafiSafi shall not be responsible for the authenticity of any of the information provided by you. If your information changes or you wish to deactivate your account, you may correct, update, amend, delete, remove or deactivate your User account details as well as delete your account at any time.

Once SafiSafi has deleted or removed your Account, you agree that SafiSafi shall not be responsible for any PII and Sensitive Data that was not included within your deleted and/or removed Account that remains on the Website.


9. CONSENT

As a registered User of the Website, you accept this Privacy Policy and SafiSafi’s Terms of Use. You expressly consent to SafiSafi’s use and disclosure of your information and Sensitive Data in the manner set down in this Privacy Policy. If SafiSafi wishes to use your personal data for a new purpose, it will seek your permission before doing so.


10. CHANGES AND UPDATES

This Policy is subject to change from time to time. SafiSafi encourages you to check this page from time to time to ensure that you are happy with any changes. Your continued use of this Website and/ will be subject to the terms of the then-current Policy and will constitute your acceptance of this Policy and any amendments thereto.

If you have any questions or comments about this Policy, please contact us at hello@safisasfi.co.ke . This Policy is incorporated into and is subject to the SafiSafi’s Terms of Use, which can be accessed at www.safisafi.co.ke/terms